Description
Emotional intelligence
Emotional intelligence (EI) is the ability to recognize, understand and manage emotions, both one’s own and those of others. This skill encompasses several dimensions, including self-awareness, enabling us to recognize and interpret our own feelings; self-control, to regulate our emotions appropriately; empathy, to understand the emotions of others; and interpersonal skills, to interact positively with others. Individuals with developed emotional intelligence are able to establish more harmonious relationships, make better-informed decisions, and deal effectively with stress and conflict. In a professional context, emotional intelligence has become an essential skill, contributing to leadership, collaboration and the creation of a positive work environment. In short, emotional intelligence is a valuable quality that significantly influences personal well-being and success in various areas of life.
21 h / 3 jours
Certification
Présentiel
Training objectives
- Develop an in-depth understanding of emotional intelligence and its impact on professional and personal life.
- Acquire practical skills to manage one’s own and others’ emotions constructively.
- Apply the principles of emotional intelligence to improve communication, decision-making and interpersonal relationships.
Pedagogical objectives
- Explain the key concepts of emotional intelligence.
- Present techniques for developing emotional awareness and managing emotions.
- Guide participants through practical exercises to apply emotional intelligence in a variety of contexts.
- Facilitate an interactive workshop to reinforce acquired skills.
Who should attend?
- Professionals at all levels
- Managers
- Human resources managers
- Anyone seeking to improve their emotional intelligence for better performance at work and a fulfilling personal life.
Detailed program
Introduction to Emotional Intelligence :
- Foundations of Emotional Intelligence
- Definitions and key concepts
- Importance of Emotional Intelligence in the professional context
- The Five Competencies of Emotional Intelligence
- Self-awareness and self-regulation
- Intrinsic motivation and empathy
- Social skills
Practical application :
- Managing Emotions in the Workplace
- Stress and pressure management techniques
- Emotionally intelligent decision-making
- Emotionally Intelligent Communication
- Using emotional intelligence in communication
- Empathic conflict resolution
Practical Workshop and Individual Action Plan :
- Practical Workshop
- Interactive exercises and scenario simulations
- Application of emotional intelligence skills in real-life situations
- Development of an Individual Action Plan
- Creation of a plan to integrate emotional intelligence into daily life
- Exchange on potential challenges and best practices
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